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Terms of Service

Effective Date: April 29, 2026 Last Updated: April 29, 2026

1. Agreement to Terms

These Terms of Service ("Terms") govern your access to and use of the website, services, and content provided by Arro AI Solutions LLC ("Arro AI Solutions," "we," "us," or "our"), including www.arroaisolutions.com and any related subdomains, booking pages, and communication channels (collectively, the "Services").

By accessing or using the Services, booking a discovery call, submitting a form, communicating with us, or engaging us as a client, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Services.

2. Who We Are

Arro AI Solutions LLC is a U.S.-based lead generation agency that provides done-for-you customer acquisition services to small and mid-sized service businesses, including paid advertising management, landing page creation, automated lead handling, and related marketing services.

3. Eligibility

You must be at least 18 years old and have the legal capacity to enter into binding agreements to use the Services. By using the Services, you represent and warrant that you meet these requirements.

If you are using the Services on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms, in which case "you" refers to both you individually and the entity you represent.

4. Description of Services

Arro AI Solutions offers marketing and lead generation services, which may include but are not limited to:

  • Paid advertising campaign management on Meta and other platforms

  • Custom landing page design and hosting

  • Conversion tracking infrastructure and analytics setup

  • Automated lead capture, qualification, and appointment booking

  • AI-powered communication tools, including but not limited to SMS, email, and voice

  • Strategy consultation and performance reporting

The specific scope, deliverables, and timeline of services are defined in a separate written agreement or service order between Arro AI Solutions and each client.

5. Booking a Discovery Call

When you book a free discovery call through our website, you are not entering into a binding service agreement. The discovery call is a no-obligation consultation. Engagement of paid services requires a separate written agreement signed by both parties.

6. Communications

By providing your contact information through our website, booking forms, or during a phone conversation, you agree that Arro AI Solutions may contact you by phone, email, and SMS regarding your inquiry, our services, and your appointment.

SMS messaging is governed by the SMS section of our Privacy Policy and the consent you provide at the time of opt-in. You may opt out of SMS communications at any time by replying STOP to any message you receive from us.

Your consent to receive communications is not a condition of purchasing any product or service from us.

7. Client Responsibilities

If you engage Arro AI Solutions as a paying client, you agree to:

  • Provide accurate and complete information about your business, offerings, and target customers

  • Respond promptly to leads delivered through our Services

  • Maintain compliance with all applicable laws and platform policies, including but not limited to advertising platform policies and consumer protection regulations applicable to your industry

  • Provide timely feedback, approvals, and access to any platforms or accounts necessary for us to deliver the Services

  • Not use the Services for any unlawful, deceptive, or harmful purpose

You acknowledge that the success of marketing and lead generation efforts depends in part on factors outside Arro AI Solutions' control, including the quality of your sales process, your follow-up speed, your offer, your closing ability, and market conditions.

8. Payment Terms

Specific pricing, billing cycles, and payment terms are set forth in your individual service agreement with Arro AI Solutions. Unless otherwise agreed in writing:

  • Fees are billed in advance and are non-refundable except as expressly provided in your service agreement or any specific guarantee offered

  • Late payments may result in suspension or termination of Services

  • All fees are exclusive of applicable taxes, which are your responsibility unless otherwise required by law

9. Performance Disclaimer

Arro AI Solutions provides marketing and lead generation services on a best-effort basis. While we apply industry best practices and have a track record of delivering results, we make no general representation, warranty, or guarantee regarding specific lead volumes, conversion rates, sales, revenue, or business outcomes you will achieve, except where a specific guarantee is expressly stated in writing in your individual service agreement.

Any specific written guarantees offered to you (such as a minimum lead guarantee included in a pilot agreement) are governed by the exact terms of that written guarantee and do not extend by implication to any other matter.

10. Intellectual Property

Our content. All content on the Services, including text, graphics, logos, images, software, ad creative templates, landing page frameworks, scripts, and other materials created by Arro AI Solutions, is the property of Arro AI Solutions or its licensors and is protected by U.S. and international copyright, trademark, and other intellectual property laws.

Your content. You retain ownership of any content, data, or materials you provide to us in connection with our Services, including your business information, branding, customer data, and testimonials. By providing such content, you grant Arro AI Solutions a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display that content solely for the purpose of providing the Services to you.

Deliverables. Unless otherwise specified in a written agreement, ad creative, landing pages, automation workflows, and other deliverables produced by Arro AI Solutions during the engagement remain the intellectual property of Arro AI Solutions and are licensed to you for use during the term of your engagement.

11. Acceptable Use

You agree not to use the Services to:

  • Violate any applicable law or regulation

  • Promote products or services that are illegal, fraudulent, deceptive, or harmful

  • Infringe on the intellectual property rights of others

  • Transmit viruses, malware, or other malicious code

  • Attempt to gain unauthorized access to any portion of the Services or related systems

  • Harass, abuse, or harm other users or third parties

  • Misrepresent your identity or affiliation with any person or entity

We reserve the right to suspend or terminate access to the Services for any violation of these Acceptable Use provisions.

12. Confidentiality

Both parties agree to maintain the confidentiality of any non-public business information, strategy, performance data, or proprietary methods exchanged during the course of the engagement. This obligation survives the termination of the engagement.

13. Disclaimers

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ARRO AI SOLUTIONS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Arro AI Solutions does not warrant that the Services will be uninterrupted, error-free, or free from viruses or other harmful components. We are not responsible for actions, content, information, or data of third parties, including the actions of advertising platforms or third-party software providers.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ARRO AI SOLUTIONS' TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO ARRO AI SOLUTIONS IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

IN NO EVENT SHALL ARRO AI SOLUTIONS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

15. Indemnification

You agree to indemnify, defend, and hold harmless Arro AI Solutions, its officers, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any law or third-party rights; or (d) any content or information you provide to us.

16. Termination

Either party may terminate the engagement in accordance with the terms set forth in the individual service agreement. Upon termination:

  • Your right to use the Services ends immediately

  • Any outstanding fees become immediately due and payable

  • Sections of these Terms that by their nature should survive termination (including intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, and dispute resolution) will survive

17. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Michigan, without regard to its conflict of laws principles. Any dispute arising out of or relating to these Terms or the Services shall be resolved exclusively in the state or federal courts located in Michigan, and you consent to the personal jurisdiction of such courts.

18. Dispute Resolution

Before filing any formal claim, the parties agree to first attempt in good faith to resolve any dispute through direct negotiation. If the dispute cannot be resolved within thirty (30) days, the parties may proceed to formal dispute resolution as set forth above.

19. Changes to These Terms

Arro AI Solutions may update these Terms from time to time. When we do, we will revise the "Last Updated" date at the top of these Terms and, where appropriate, notify you by email or through a notice on our website. Your continued use of the Services after the effective date of any changes constitutes acceptance of the updated Terms.

20. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.

21. Entire Agreement

These Terms, together with the Privacy Policy and any individual service agreement between you and Arro AI Solutions, constitute the entire agreement between you and Arro AI Solutions regarding the Services and supersede any prior agreements or understandings, whether written or oral.

22. Contact Us

If you have any questions about these Terms, please contact us:

Arro AI Solutions LLC Email: logancollins@arroaisolutions.com Phone: 586-203-7072 Website: www.arroaisolutions.com