Effective Date: April 29, 2026 Last Updated: April 29, 2026 1. Introduction This Privacy Policy describes how Arro AI Solutions LLC ("Arro AI Solutions," "we," "us," or "our") collects, uses, shares, and protects information about you when you visit our website at www.arroaisolutions.com, book a discovery call with us, communicate with us by phone, email, or SMS, or otherwise interact with our services (collectively, the "Services"). By using the Services, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use the Services. 2. Who We Are Arro AI Solutions LLC is a U.S.-based lead generation agency providing done-for-you customer acquisition services to small and mid-sized service businesses, including but not limited to roofing contractors and home service providers. Contact: Arro AI Solutions LLC Email: logancollins@arroaisolutions.com Phone: 586-203-7072 Website: www.arroaisolutions.com 3. Information We Collect We collect the following categories of information. Information you provide directly to us: Your full name Email address Phone number Business name and website (if applicable) Information you share with us during a phone call, video call, email exchange, SMS conversation, or web form submission Any other information you choose to provide when communicating with us Information collected automatically when you visit our website: IP address Browser type and version Device type and operating system Pages visited and time spent on those pages Referring website Cookie data and similar tracking technology data Information from third parties: Information from advertising platforms (such as Meta and Google) about how you interacted with our advertisements Information from analytics providers about your engagement with our website Information from publicly available business directories or databases when conducting business outreach 4. How We Use Your Information We use the information we collect for the following purposes: To respond to your inquiries and communicate with you about your interest in our services To schedule, confirm, and remind you about appointments and discovery calls To deliver the services you have requested To send transactional SMS, email, and phone communications related to your account or appointment To send marketing communications, but only to recipients who have explicitly opted in To improve our website, services, and customer experience To comply with legal obligations To detect, prevent, and respond to fraud or security issues 5. SMS / Text Messaging Communications Arro AI Solutions uses SMS text messaging to communicate with prospects and clients who have provided express consent to receive such messages. How you opt in. You may opt in to receive SMS messages from Arro AI Solutions by checking the SMS consent checkbox when submitting a booking form on our website, or by providing verbal consent during a recorded phone conversation with an Arro AI Solutions representative. Types of messages you may receive. Once opted in, you may receive the following types of SMS messages from Arro AI Solutions: Appointment confirmation messages immediately after booking Appointment reminder messages, typically 24 hours and 2 hours before the scheduled meeting Service-related communications regarding your inquiry, including scheduling updates and follow-up If you separately opt in to marketing messages, occasional promotional messages and offers Message frequency. Message frequency varies based on your interaction with our services. You will not receive more messages than necessary to fulfill the purpose for which you opted in. Message and data rates. Message and data rates may apply. Arro AI Solutions does not charge for SMS messages, but your wireless carrier may charge you for sending or receiving messages based on your plan. How to opt out. You may opt out of receiving SMS messages from Arro AI Solutions at any time by replying STOP, UNSUBSCRIBE, CANCEL, QUIT, or END to any SMS message you receive from us. Once you opt out, you will no longer receive SMS messages from us unless you explicitly opt back in. How to get help. For help, reply HELP to any SMS message you receive from us, or contact us directly at logancollins@arroaisolutions.com or 586-203-7072. No sale or sharing of phone numbers. Arro AI Solutions does not sell, rent, or share your phone number with any third parties for marketing purposes. Your phone number is used solely for the SMS communications described above and is shared only with our SMS service providers (such as Twilio and GoHighLevel) for the limited purpose of delivering messages to you. 6. How We Share Your Information We do not sell your personal information. We share your information only in the following limited circumstances: Service providers. We share information with third-party service providers who help us operate our business, such as our customer relationship management (CRM) platform, SMS delivery providers, email delivery providers, calendar scheduling tools, and analytics providers. These providers are contractually required to protect your information and use it only for the purposes for which we share it. Legal compliance. We may disclose information if required to do so by law, subpoena, court order, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others. Business transfers. If Arro AI Solutions is involved in a merger, acquisition, sale of assets, or similar transaction, your information may be transferred as part of that transaction. We will notify you of any such change. With your consent. We may share your information with third parties when you direct us to or otherwise provide your consent. 7. Cookies and Tracking Technologies We and our third-party partners use cookies, web beacons, pixels, and similar tracking technologies to collect information about your interactions with our website. This includes the Meta Pixel and Google Analytics, which help us understand how visitors find and use our site, measure the performance of our advertising, and improve our services. You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website. 8. Data Retention We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it. 9. Data Security We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. 10. Your Rights and Choices Depending on your jurisdiction, you may have the following rights regarding your personal information: The right to access the personal information we hold about you The right to correct inaccurate personal information The right to request deletion of your personal information The right to opt out of marketing communications at any time The right to opt out of SMS messages by replying STOP To exercise any of these rights, contact us at logancollins@arroaisolutions.com. 11. California Privacy Rights If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with additional rights, including the right to know what personal information we collect, the right to delete personal information, the right to correct inaccurate personal information, the right to opt out of the sale or sharing of personal information, and the right to non-discrimination for exercising these rights. Arro AI Solutions does not sell personal information as defined under the CCPA. To exercise your California privacy rights, contact us at logancollins@arroaisolutions.com. 12. Children's Privacy Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will delete that information promptly. If you believe we have collected information from a child, please contact us at logancollins@arroaisolutions.com. 13. International Users Arro AI Solutions is based in the United States. If you access our Services from outside the United States, your information will be transferred to, stored, and processed in the United States. By using the Services, you consent to this transfer. 14. Changes to This Privacy Policy We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this policy and, where appropriate, notify you by email or through a notice on our website. Your continued use of the Services after the effective date of any changes constitutes acceptance of the updated policy. 15. Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: Arro AI Solutions LLC Email: logancollins@arroaisolutions.com Phone: 586-203-7072 Website: www.arroaisolutions.com